Return Policy

Return Policy for Ring Lizard Jewelry

At Ring Lizard Jewelry, we prioritize customer satisfaction, but we also aim to maintain a sustainable and responsible business model. Our return policy reflects this balance, ensuring that our customers make informed decisions while protecting our interests as a seller.

Return Eligibility

• Time Frame: We accept returns within 14 days of the delivery date. After this period, unfortunately, we cannot offer a refund or exchange.
• Condition: Items must be unworn, in their original packaging, and with all tags attached. Returns that show signs of wear or damage will not be accepted.

Return Process

1. Request a Return Authorization: To initiate a return, please contact our customer service within the 14-day window. Returns without prior authorization will not be processed.
2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
3. Restocking Fee: A 15% restocking fee may be applied to all returned items to help cover processing costs.

Refunds and Exchanges

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.
• Exchanges: We do not process direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Non-Returnable Items

Certain items are non-returnable, including:

• Customized or engraved products
• Sale or clearance items

Final Note

By making a purchase with us, you agree to these terms. We encourage you to consider your selection carefully to ensure satisfaction with your jewelry purchase. Thank you for supporting Ring Lizard Jewelry!