Shipping
Orders are typically processed within 1–3 business days after payment. Holidays, promotions and high order volume may add time. Please make sure your address is complete and correct, because we can't ship to unconfirmed addresses.
United States
- Standard: approximately 5–7 business days
- Expedited: approximately 2–3 business days
- Overnight: available for select orders and destinations when offered at checkout
International
We ship Ring Lizard jewelry to Canada, Mexico, the United Kingdom, all 27 European Union member countries, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. Prices are shown in your local currency.
International shipping charges are calculated live at checkout from current carrier rates, based on your package's weight and destination. Typical delivery times after your order ships:
- USPS First-Class Package International (economy): approximately 7–21 business days; tracking may stop once the package leaves the U.S.
- USPS Priority Mail International: approximately 6–10 business days
- USPS Priority Mail Express International: approximately 3–5 business days
- DHL Express: approximately 2–5 business days, with full door-to-door tracking. DHL may contact you to collect duties and taxes before delivery.
Delivery times are estimates from the carrier and are not guaranteed. Customs processing in your country can add days or weeks.
Tracking: you'll receive an email with a tracking link as soon as your order ships.
Customs, duties & import taxes (international orders)
The customer is solely responsible for all customs duties, import taxes (including VAT and GST), brokerage, clearance and handling fees, and any other charges imposed by the destination country or the delivering carrier. These charges are not included in the price of your items or in the shipping charge paid at checkout. They are set by your country's customs authority, are usually collected by the carrier or postal service before or at delivery, and are outside of our control.
By placing an international order, you agree that:
- You are the importer of record and are responsible for complying with all import laws and regulations of your country.
- Ring Lizard Jewelry is not responsible or liable for any customs fees, duties, taxes or charges, or for any delays, inspections, holds, seizures or confiscations caused by customs or the destination country's postal service.
- We must declare the full value and an accurate description of every shipment. We cannot mark orders as a "gift," lower their declared value or split them to avoid fees.
- If you refuse a package, do not pay the import charges, or the package is not collected, it may be returned to us, abandoned or destroyed by the carrier. In that case the original shipping charges, any return-to-sender charges and any customs charges are non-refundable, and any refund for the merchandise will be reduced by those costs. Reshipping a returned package requires new postage paid by the customer.
Customs advisories
Import rules change often, so we recommend checking with your local customs office or postal service before you order. A few current points:
- European Union: since 1 July 2026 the EU applies a flat customs duty (currently €3 per item type) to low-value parcels from outside the EU, in addition to import VAT. Some EU countries also charge their own handling or parcel fees.
- All other destinations: import VAT/GST and carrier handling or brokerage fees may apply depending on your order's value and your country's rules.
- Jewelry rules: some countries regulate precious metals (including sterling silver), hallmarking, or natural stones and other materials. It is your responsibility to make sure the items you order may be legally imported into your country.
Address accuracy, lost & delayed packages
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect or incomplete address entered by the customer. Packages returned to us as undeliverable can be reshipped once new postage is paid.
Once your order is handed to the carrier, it is in the carrier's care. If your package appears lost or is significantly delayed, contact us and we'll help you open a claim or trace with the carrier.
Returns & exchanges
You can request a return within:
- United States orders: 14 days from delivery
- International orders: 15 days from delivery
To start a return, email info@ringlizard.com within your return window with your order number. Returns sent without authorization won't be processed. We don't process exchanges directly: return the original item and place a new order for the one you want.
Return & exchange shipping costs
The customer is responsible for any and all postage and mailing charges arising from returns and exchanges. This includes:
- The cost of shipping the item back to us (domestic or international).
- The cost of shipping any replacement or newly ordered item to you.
- Any customs duties, taxes or fees charged on a returned item, in either direction.
If we provide a prepaid return label for your convenience, its cost will be deducted from your refund. Please use a tracked shipping service; we can't be responsible for returns lost or damaged before they reach us. International customers should mark returns as "Returned Goods" on the customs form; any import charges on a returned package will be deducted from the refund.
Condition & restocking
Items must be unworn, in their original packaging, with tags attached. Items showing wear or damage won't be accepted. A restocking fee of up to 20% may apply to returned items.
EU customers: you also have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason; our 15-day international window covers this. No restocking fee applies to returns made under this right, though you pay the direct cost of return shipping and may be liable for any loss in value caused by handling beyond what is needed to inspect the item.
Non-returnable items
Customized or engraved pieces, sale and clearance items, and damaged or worn items can't be returned.
Refunds
Once your return is received and inspected, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 5–7 business days, less any return label cost and restocking fee. Original shipping charges, customs duties, import taxes and carrier fees are non-refundable.
Questions?
Email info@ringlizard.com with your order number and we'll be happy to help.